I met sandra several years ago at a Clean Show in Orlando.  After going to dinner with several friends and Sandra, i dont think i ever thought about having her come and service our plant.  To be honest, i dont even know if she did consulting work then.

A year or two later, it was time to get some on site training.  I cant recall how i heard about Sandra, but we had her come in and do some in-plant training. Sandra helped us out tremendously!  She gave us suggestions on production, wetcleaning, dry cleaning, spotting, pressing, etc.. you name it!  We also get points from DLI towards the Award of Excellence with her training. I think that our business, the oldest cleaners in N.C., since 1899, has truly benefited from having Sandra!

Every now and then i can all her up and say “hey” this is what i’ve got.  She always helps coach me through problems i may have.  Occasionaly i can send her a picture through my cell phone of certain things and she helps me with no problem.  No matter what questions i may have shes always available to help Vick’s Cleaners.  With having Sandra’s training and knowledge on our side, it keeps our business pushing for Excellence for ourselves and our customers!

Thanks Sandy!

Tim Vick

Sandra has been an invaluable asset to our company. When I transitioned from customer service manager to production manager she helped me every step of the way. She gave me a detailed hands-on course in stain removal, basic maintenance, wet cleaning, dry cleaning machine operation, and also helped me address some of our finishing concerns. Sandra’s ability to simplify the process and have everyone understand, even the most technical point, has been a key to our continued success.

I have become a more valuable asset to Fashion Cleaners because of the knowledge Sandra has given me, whether it has been during a consultation or a five minute phone call. The fact that you can pick up the phone or send her an email with your major “crisis” of the day, and she gets back to you right away, speaks volumes about her professional integrity. I highly recommend Sandra to everyone I come in contact whether it is at a MFM meeting or a clean show event. She can always help you come to a resolution while challenging your ability at the same time. Only great teachers can inspire an individual to improve their skill and ability and I feel Sandra definitely fits that mold.

Sincerely,

Gina DiCenzo

Dry Cleaning Production Manager
Fashion Cleaners

What you are able to teach people in our dry-cleaning plants is not only making our drycleaners more profitable, but improving the quality of lives in our employees by educating them to do a more valuable job within our industry.

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Thanks to your advice, we have become more efficient and our production staff has much more confidence and skill in handling the fine textiles that our customers have entrusted to us. …You are truly helping us provide the world class service that our customers have come to expect.

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She is a walking encyclopedia on the dry cleaning industry. She helps us with our equipment to be sure it is being utilized to its full potential. She inspects everything from top to bottom and lets us know what is working and what needs fixed. She guides us in the area of OSHA / DEQ and what the requirements are on our machines, what forms, procedures that need attention etc.

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Given any garment and its condition, Sandy can tell you how to clean it, clean it herself, or advise you to return it to the customer as unserviceable. The neatest thing I can say is that our people fight to get her time. We operate 8 plants and they all want her for the entire week.

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Most consultants to the industry have high degrees of knowledge and skill sets. However not all can transfer these assets to the operators or line staff. Sandy has the unique ability to communicate on a level that people stay open to her suggestions resulting in improved performance. The proof of this is when employees are looking forward to her visits instead of dreading them.

Sandra’s work ethic as well as her personality is a great fit for our employees. She is able to train and educate each employee based on their individual needs and learning abilities. Her visits reinforce to our staff that we want them to be the best they can be.

She helped us with our work flow problems, helped improve our drycleaning quality and generally helped us tighten up our entire operation. Sandy can help any size cleaners become more efficient and more profitable.

Looking back over the past year, it is very rewarding to see our improvement and I am looking forward to our upcoming visits and the new ideas that we plan to implement.