October 13, 2003

To whom it may concern;

Sandra Haralson has been our Dry Cleaning/Wet Cleaning Consultant since March 2003. Our prior experience was in the Commercial Laundry. The knowledge we have received from Sandy has been immeasurable. Great American has earned the reputation of being able to clean garments, all other dry cleaners in our area cannot get clean. Without Sandy’s help, this would not have happened.

We now have Sandy coming in once a month as our consultant. Each time she brings us better ways of running our business along with methods of cleaning garments. Besides, if we have a problem, Sandy’s only a phone call away. She will walk us through each step of the cleaning process.

In conclusion, Sandy’s years of experience and knowledge, has made her one of the best consultants in the Dry Cleaning/Wet Cleaning business. We could not have made a better investment.

Sincerely Yours,

Rick & Patty Oels

Most consultants to the industry have high degrees of knowledge and skill sets. However not all can transfer these assets to the operators or line staff. Sandy has the unique ability to communicate on a level that people stay open to her suggestions resulting in improved performance. The proof of this is when employees are looking forward to her visits instead of dreading them.

Sandra’s work ethic as well as her personality is a great fit for our employees. She is able to train and educate each employee based on their individual needs and learning abilities. Her visits reinforce to our staff that we want them to be the best they can be.

She helped us with our work flow problems, helped improve our drycleaning quality and generally helped us tighten up our entire operation. Sandy can help any size cleaners become more efficient and more profitable.

Looking back over the past year, it is very rewarding to see our improvement and I am looking forward to our upcoming visits and the new ideas that we plan to implement.

I’m a bottom line kind of dry cleaner. I won’t invest money in things that don’t provide any return. I will tell you Sandra is an outstanding investment! First of all she is great with people and an excellent teacher. Secondly she knows what she is talking about so employees respect what she is telling them. She has visited my plant twice and each time my staff came away with valuable information and ideas that have significantly improved my quality and productivity. I now have her set up for 2 visits per year because i know it will give my cleaners a competitive edge in a time when we all can use one. Feel free to call me at 517-484-8900 x205 if you have questions about Sandra.

For four years, I have used Sandra Haralson and she has tremendously improved our quality as well as productivity. My organization looks forward to her visits because she brings real world solutions to dry cleaner’s problems. Sandra also relates very well to the employees which allow her techniques to be easily learned. I would highly recommend Sandra’s services. You will receive a great value and many insights into your production.